Returns

Returns and Exchange Policy

At Loulia, we take great care to ensure every piece meets our quality standards, and we hope you love your purchase as much as we loved creating it. Please take a moment to read through our policy below.

Refunds

We operate a no-refund policy. However, if something isn’t quite right, we’ll gladly assist you with an exchange.

Exchanges

If you’d like to exchange your abaya for a different size, we’re happy to help under the following conditions:

  •  Initiate an exchange within 14 days of receiving your abaya.
  • The item must be in the same condition as when you received it — unworn, unused, with all original tags and packaging.
  • You’ll need to provide your receipt or proof of purchase.

To start an exchange, please submit a request using the “Contact Us” form on our website. Once we approve your request, we’ll share instructions on how and where to return your parcel.

Please do not return any items without contacting us first, as we won’t be able to accept unapproved returns.

Shipping Costs

  • Return shipping costs are the customer’s responsibility.
  • Customers are also responsible for paying the delivery fee for sending out the exchanged item
  • We strongly recommend using a tracked and insured service, as we cannot take responsibility for lost parcels without tracking.
  • Original shipping costs are non-refundable, including orders that initially qualified for free shipping.

If you have any questions about exchanges, feel free to get in touch with us — we’re here to help!

 

After We Receive Your Item


Once your return is received and inspected, we’ll confirm whether your exchange is approved. If approved, your new item will be dispatched, and we’ll send you the tracking details.

 

Damaged or Incorrect Items


We do our best to ensure everything arrives in perfect condition. However, if you receive an incorrect or damaged item, please contact us within 48 hours of delivery using the “Contact Us” form, including your order details and photos of the issue.

We’ll resolve the matter as quickly as possible.

If we don’t hear from you within 48 hours, we’ll assume your order was received in good condition.