Shipping


Shipping Policy

We are committed to delivering your abayas with care and efficiency. Please review our shipping information below before placing your order.

Shipping Rates (UK)

  • Standard Shipping – £3.79 (3–5 working days)
  • Express Shipping – £4.79 (1–2 working days)

Processing times may vary slightly during busy periods or sales.

Incorrect Shipping Details

Please ensure all shipping information is accurate before completing your order. We cannot be held responsible for delays or losses resulting from incorrect or incomplete shipping addresses provided at checkout.

If you notice an error, contact us immediately via the ‘Contact Us’ form on our website. We will do our best to update the address before your order is dispatched, but once processing has begun, changes cannot be guaranteed.

Orders returned due to incorrect addresses may incur additional shipping fees for redelivery.

Customs, Duties, and Taxes

  • Loulia is not responsible for any customs duties, taxes, or tariffs applied to your order outside of the UK. These charges are the customer’s responsibility.
  • For the most accurate information regarding customs fees, please contact your local courier or customs office.

Customs Delays

Once your order reaches the destination country, customs processing times may affect delivery. Unfortunately, we cannot control this.

Refusing to Pay Customs Fees

If a customer chooses not to pay customs fees, the order will be returned to us. In these cases, a deduction will be made from the order total before any refund is issued. This deduction covers:

  • Administrative fees
  • Original shipping cost
  • Return shipping cost
  • Cancellation fee

Please note that exact amounts may vary depending on the order total. The remaining balance will be refunded once Loulia receives the returned package, which can take up to 6 weeks  

Damaged in Transit

We take great care in packaging your order. However, if your item arrives damaged, please contact us within 48 hours of delivery with the following:

  • Your order number
  • Clear photos of the damaged item(s) and packaging
  • A brief description of the issue

Submit this information via the ‘Contact Us’ form on our website. We will assess the situation and offer a suitable resolution, which may include a replacement, store credit, or refund.